Privacy Policy

1. Introduction

At 401 Clicks ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our log management platform and related services (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Password (stored in encrypted form)
• Company or organization name (optional)
• Billing information (processed by our payment provider)

Log Data You Submit

The primary data we process consists of the error logs and application data you choose to send to our Service. This may include:

• Error messages, stack traces, and debugging information
• Timestamps and server identifiers
• Application and environment metadata
• Any other data your applications send to our ingestion endpoints

Usage Information

We automatically collect certain information when you use the Service:

• IP address and browser type
• Device information and operating system
• Pages visited and features used within the Service
• Time spent on pages and interaction patterns

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and store your log data for viewing and analysis
• Send you alerts and notifications you have configured
• Process payments and manage your subscription
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, and administrative messages
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Retention

Log data retention periods vary by plan:

• Free: 3 days
• Starter: 15 days
• Pro: 30 days
• Scale: 90 days

After the retention period, log data is automatically and permanently deleted from our systems.

Account information is retained for as long as your account is active. Upon account deletion, we will delete your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

5. Data Sharing and Disclosure

We do not sell your personal information or log data. We may share information in the following circumstances:

• Service Providers: With third parties who assist in operating our Service (hosting, payment processing, email delivery)
• Team Members: With other users in your organization who have been granted access
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of 401 Clicks, our users, or others

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS 1.2+) for all data transmission
• Encryption at rest for stored data
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure, SOC 2 compliant infrastructure providers

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for the Service to function (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how users interact with our Service

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses to protect your information.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after any changes indicates your acceptance of the updated policy.